More Contact Info

Toll-Free Number:

(877) 901-3282

Customer Service:

(781) 928-0762

(877) 222-5488

+44 333 123 4200

+498 921 547 4020

+3 173 648 1400

+3 314 777 0500

Business Customer Service:

(855) 227-2249

(877) 391-4759

Investors/ Franchising:

(617) 587-1102

Other Info

855-227-2249
177 Huntington Ave
Boston , Massachusetts
United States – 2115

Company Address

Carbonite, Inc.

2 Avenue de Lafayette

Boston,

United States

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Complaints & Reviews — Carbonite

30 Jul, 2021

I needed to talk to tech support

I needed to ask a couple of questions before I restored my system. I was afraid by restoring it would change the Carbonite files and I wanted to see if they could shut off the sync. I had forgotten my password and their system made it impossible for me to reset. I called their customer service number.... Read more ➤

Computers and Accessories

4 Apr, 2021

Features and service have declined

1) Carbonite used to offer a mobile app that worked well for downloading a backed-up file to a phone or tablet. This is no longer available. Its possible to retrieve a file from a browser, but it was more efficient to use the app on a mobile device. Ive asked technical…

Computers and Accessories

25 Mar, 2021

Move info to new computer

Caleb He did a great job. I want to move my files from the old computer to my new computer. He was able to do that quickly and also reassured me that I have Microsoft office already on my computer so I didnt have to go out and get it. He also let me know how to... Read more ➤

Computers and Accessories

16 Mar, 2021

Backups failed for one year with no notification

After about 8+ years as a customer with Carbonite, my latest desktop computer died including my C drive. When I went to recover files I discovered that most of my drive has not been backing up for the past year — even though I am notified by the app that everything is…

Computers and Accessories

Most Reviewed

7 Jul, 2021

"False advertisement on order availability and shipping"