service
I am very dissatisfied with the Telstra service, so I want to share it with potential prospective customers. So then! A friend became a Telstra customer due to the campaign and thus the subscription fee for the year was 4. 99. My surprise was quite large, when after a while, without any prior notice, I received an invoice for 9. 99 (as a subscription fee)! To which an unkind operator answered me - the campaign ended! Lovely! The next episode - I went to the Telstra service center in Spice. I had decided to take an internet test for my computer. The service staff was at the 'height of the task' - not only chatted with each other about nice drinks, but also allowed to treat the customers rudely, because they allowed themselves to intervene in the discussion! And to my question- can I choose the color of the modem, looked at me as a last resort and cut- MODEM COLOR DOES NOT CHANGE THE INTERNET SPEED! Simply unique! Of course, Telstra listened to my outrage, but the reaction did not follow. After a week, it was necessary to visit the customer service center again. And the rude female is ahead again! With a little more polite behavior... After such 'pleasant' cooperation, I decided to change the operator. I called Telstra and asked me to send the final invoice by e-mail. Yes of course! A month and a half passed... And I get a letter from the credit reform that I owe Telstra about 5 lats! I transferred the money where it came from. And suddenly a letter comes to me from Telstra - I owe 10 lats. And I have to transfer information from Creditreform to Telstra myself... And I am not the only one in my circle of acquaintances who has had a negative experience with Telstra! Draw your own conclusions!
Read more...
