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The hats are not true to size and are not made of quality material like those of Hanna Hats. Also, their “30 day guarantee” is not a good one. By the time you get the hat, you have maybe 3 weeks left of the guarantee. That part is my fault. I received it, didn’t open it right...
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I don't order the required 2 samples
I ordered an order from the Douglas Online Store, but I didn't get 2 free samples. I wanted them to be sent to me, but I write that I apologize and add them to me another time in another order... so never. It is highly advertised on their page that each order is eligible for 2 free samples, but this is not the case in life.
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