More Contact Info

Customer Service:

Australia

+6 129 692 0582

AUSTRIA

+4 141 935 4500

Denmark

+454 914 8000

France

+3 382 123 0060

Germany

+49 699 794 8700

Hong Kong

+8 522 543 4555

Italy

+3 919 930 7778

Japan

+8 135 775 0681

LUXEMBURG

+3 529 004 3555

NETHERLAND

+31 900 263 8665

New Zealand

+6 480 044 4641

Norway

+476 691 0472

Poland

+4 869 087 8578

Portugal

+35 123 281 9900

Portugal

+35 123 281 4050

Singapore

+656 254 1511

Sweden

+468 716 9160

+44 845 401 7778

Customer Service Number:

(212) 367-8844

Fax:

+41 41 935 45 80

Other Info

+41 419 354 500 (Switzerland) +1 212 367 8855 (USA (Canada, South America) +44 845 401 7778 (United Kingdom) +61 296 920 582 (Australia) +64 93 766 667 (New Zealand) +49 419 199 830 (Germany) +32 90 042 555 (Belgium) +45 49 148 000 (Denmark) +33 821 230 060 (France) +30 210 629 9966 (Greece) +39 199 307 778 (Italy) +31 900 263 8665 (Netherlands) +47 66 910 472 (Norway) +351 232 819 900 (Portugal) +7 812 334 9634 (Russia) +34 902 995 604 (Spain) +46 87 169 160 (Sweden) +852 25 434 555 (Hong Kong) +81 357 750 681 (Japan) +65 62 541 511 (Singapore, Indonesia & Malaysia) +82 317 931 172 (South Korea) +886 228 105 533 (Taiwan) +66 23 281984 (Thailand) +84 436 330 314 (Vietnam)
Kantonsstrasse 100
Triengen , New York
Switzerland – CH- 6234
USA (Canada, South America)601 West 26th St., Suite 1250, New York, NY 10001 United KingdomHill House, 1 Little New Street, London, EC4A 3TR

Australia Suite 39, 26-32 Pirrama Road, Pyrmont NSW 2009, Australia
New Zealand19 Westmoreland St West, Grey Lynn, Auckland 1141, New Zealand

AustriaKaiserstraße 2 – 4, D-60311 Frankfurt am MainFax: +49 41 912 969

DenmarkHumlebæk Strandvej 21, DK-3050 HumlebækFax: +45 49 181 844

France38, avenue de l‘Opéra, 75002 Paris, FR-92200 Neuilly sur Seine GermanyKaiserstraße 2 – 4, D-60311 Frankfurt am Main GreeceDistribution Greece, Yalco, 9, A Metaxa St. Kifissia, GR 145 64 Athens Italy Kantonsstrasse 100 Postfach 463, CH-6234 Triengen
PortugalBodum Portuguesa, Produção de Artigos Metálicos, SA, Z.I. Tondela, Apartado 8, P3460-909 Tondela, PortugalFax: +351 232 819 902 RussiaBely Kuna Ulitsa 32, 192 236 Saint Petersbourg

Hong KongUnit 1802, 18/F Hutchison House, № 10 Harcourt Road, Central Hong KongFax: +852 25 433 323

Japan3-25-12 Jingumae, Shibuya-ku, 150-0001 TokyoFax: +81 357 750 701
Singapore, Indonesia & Malaysia59 Jalan Pemimpin, №03-00 L&Y Building, Singapore 577218

South Korea465-070, № 251-6 Hang-Dong, Hanam-City, Kyungki-Do, KoreaFax: +82 317 931 176 Taiwan18-14 Lane 157, Yanping N. rd. Sec. 8, 11174 Taipei Thailand89 Chalermprakiart Soi 34, Nongbon, Pravet, Bangkok 10250, ThailandF +66 23 281 985 Vietnam
8th floor, 135-137 Bui Thi Xuan St., Hai Ba Trung Dist., Hanoi Show MoreShow Less

Company Address

BODUM USA, Inc.

45 E. 20th Street, 8th Floor

New York,

United States

Claimbo.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Bodum , or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — Bodum

12 Aug, 2021

Stand mixer bistro maintenance issue

i reached out to bistro but was told they were working remotely no one was there to talk to or leave a message for or get a message to or from. i have been unable anywhere i searched online or in the manual on how to remove the top to clean out the dust and debris i... Read more➤

Health and Beauty

12 Aug, 2021

I have a bodum bistro stand mixer which gets used regurlarly. i have never been able to remove the top shell cover and it has dust and debris from the motor running? i just want to be able to clean

i called the phone number and got a message you were working remotly but that information is not helpful in fixing my problem. the manual was not clear and we read it especially the part about maintenance.i like the mixer but customer service is poor User’s recommendation: i like the mixer but customer service is poor.

Health and Beauty

26 Jul, 2021

Problems ordering from website

I ordered the stove top item rather than the electric one. When they sent me the ordered item for my review, I realized the mistake. Immediately, I emailed them on the communication link they provided. I called, no answer, the recording said contact using email provided. I did. About a week later, the wrong item is delivered.... Read more➤

Health and Beauty

6 Jul, 2021

Lid is defective

No one answers the phone its automated and they tell you to email them. I want to speak to someone not a recording. User’s recommendation: Will not recommend.

Health and Beauty

28 Jun, 2021

Did not receive refund for returned order

I returned a French press that I didn’t realize was made of plastic (who makes French presses out of plastic???) 2 months ago and have not received my refund yet.

Health and Beauty

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Poor service

Good evening! I want to tell my story about a Oporto employee. On December 4, 16, we decided to visit Oporto, which is located at 299 Liberty . Expecting that this employee will return the potatoes to us for too long, the sauces were completely forgotten to give. Then I came for the sauces, asked and saw that the burgers were ready, and I went back, thinking that he had come right away, a little did not see. Happens. But later I was shocked that a person treated his work irresponsibly. He put on gloves and walked to the toilet for 7-8 minutes. Then he went out, saw or remembered the burgers that needed to be returned, took off his gloves and his unwashed hands gave us the burgers. By that time, they were ready in about 15 minutes. The conclusion is this: 1. A person serves very slowly 2. A person is forgetful 3. Unbalanced 4. On the requirements of hygiene, I will be silent at all. Please do something about it.