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Poor quality of service and fraud
My parents were an internet provider at mfl serviss and in 2019 Oceancom bought this company and we became customers of Oceancom. We do not enter into an agreement separately and Oceancom Ltd. continued to send us invoices. But yesterday 4. 07. 2017. We think that 16. 65euir per month to pay for internet and cable TV is still expensive and we wanted to give up and go to another operator, but the girth from Pty. "Oceancom" persuaded to stay on condition that the price will be 12. 50eur only oh a new contract must be concluded. My parents came to the office of "Oceancom" Ltd. on 05. 07. 2017. Around 18:00 in the origo center, but in the service department a young girl gave them a contract with the date of 2019! If my father had signed this contract,would automatically be a debtor for 5 years and could only prove through the courts that we make payments. We talk that we will leave the next day until 17:00. And 06. 07. 2017. We are on the spot in a threesome and what do you think they again wanted to give us to sign a contract with a date of 2019! And they don't think it's a mistake that needs to be corrected. It did not teach both girls to explain the situation or try to correct mistakes. They didn't want to do anything! They said that the system presented this contract to them and that was correct. Did not respond to our objections! We will never be our relatives or my girlfriends as Oceancom customers again. We are on the spot in threes and what do you think they again wanted to give us to sign a contract with a date of 2019! And they don't think it's a mistake that needs to be corrected. It did not teach both girls to explain the situation or try to correct mistakes. They didn't want to do anything! Said that the system shows them this contract and that is correct. Did not respond to our objections! We will never be our relatives or my girlfriends as Oceancom customers again. We are on the spot in a threesome and what do you think they again wanted to give us to sign a contract with a date of 2019! And they don't think it's a mistake that needs to be corrected. It did not teach both girls to explain the situation or try to correct mistakes. They didn't want to do anything! Said that the system shows them this contract and that is correct. Did not respond to our objections! We will never be our relatives or my girlfriends as customers of Oceancom again. We will never be our relatives or my girlfriends as Oceancom customers again. We will never be our relatives or my girlfriends as Oceancom customers again. The quality of customer service needs to change! There are special courses one and one of the outstanding examples of how to work with clients is stockmann. Look at the trends - according to lursoft data, the turnover has decreased since 2020 and continues to fall. None of them take care of employees, pay salaries irregularly, take anyone who comes, no one trains them to work with clients in conflict situations. The tendency to go bankrupt? Does anyone really want this to happen? Attitudes need to change because customers bring money! Every! And you have to look at people as sources of profit than the last ones!
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