Complaints & Reviews — Bed Bath & Beyond

Poor service

Any owner who wants to choose a house manager as their house manager wants to be warned about the upcoming perspective, ie when choosing a manager, several house managers were heard and their offer. The best and most convincing speakers were i. Trubko as "Rigas namu apsaimniekotajs" therefore seemed logical to conclude an agreement with this manager on house management. It has been 3 months since the conclusion of the contract and the first conclusions can already be drawn - speeches and works do not agree, ie a lot has been promised, but there is no work. The first problem that arose was the removal of waste, as a waste container was delivered which was much smaller in volume than the previous one, and was therefore often overcrowded, creating unsanitary conditions,the manager's house manager is difficult to call, the dispatchers are difficult to call and quite unkind. The problem with the waste container as a whole continued for about a month. Given that the operator took over the house from the previous operator almost in the middle of the month and the management bill was issued for a full month, no adjustment has been made. Invoices are opaque and incomprehensible. The management agreement stipulates that the operator must respond to applications / claims within 10 working days (needless to say, this is their agreement) - this is of course not the case. It is also difficult to call the dispatcher, but there is often incompetence and quite disrespect when calling (for example, yesterday 18. 02. because the "real" home manager, when advising clients, asked to pass the message to the manager so that the callback as soon as it became available - I'm still waiting). The activities of the manager are reminiscent of what we have heard before - at the beginning they try to give the impression that they are working hard (spending money in the savings fund) and that is the end of it. In fact, I would say that already now only Acts as an intermediary between us owners and utility providers. As far as I have heard from well-known people, JSC "Rigas namu apsaimniekotajs" has "gathered" many houses in management and the existing capacity obviously does not allow to perform its duties in any quality and at least a bit according to what its manager promised. Trubko. For his part, as the owner of the apartment,who is in daily contact with the house manager's quite open "nihilism" I definitely do not recommend entrusting the management of my property to JSC "Rigas namu apsaimniekotajs"