poor service
Early for the child's anniversary, I ordered a product online with delivery to the Omniva parcel terminal. First of all, the fact that the courier does not take the A7 courier to KEKAVU and City Mall to the parcel terminal, but I decided that I would pick it up in Santa Ana. On Tuesday morning I received an SMS that I could pick up my package and the door code was mentioned, but the joys started when I arrived at the parcel terminal, where the code did not work. I called Omniva and told me that unfortunately the courier could not put the package in the locker and took it I do not know where, but promised to call me the other day. Needless to say, no one called the next day, so I started calling myself. First to Omniva, where they were told that they should call the store because they are service customers, then to the store, where after long negotiations we agreed that the next day the courier will bring the product home free of charge. I'm gladbut on the morrow, before the feast day, they brought me nothing. I call the store again and there I am told that I will not receive the product as soon as it is somewhere. I reminded you to order on time because it is a gift and I need it today. The operator suddenly announced that I would receive the money within 5 working days. I don't need money, I need a product to donate, but they don't. To which the operator said that this is the law and hung up. It felt like being drenched in water, without a gift, without money and spoiled mood. In the evening, the son called again and received the same answer, only he was more assertive and called a second time. This time another operator picked up and the son rebooked the order.because it is a gift and I need it today. The operator suddenly announced that I would receive the money within 5 working days. I don't need money, I need a product to donate, but they don't. To which the operator said that this is the law and hung up. It felt like being drenched in water, without a gift, without money and spoiled mood. In the evening, the son called again and received the same answer, only he was more assertive and called a second time. This time another operator picked up and the son rebooked the order.because it is a gift and I need it today. The operator suddenly announced that I would receive the money within 5 working days. I don't need money, I need a product to donate, but they don't. To which the operator said that this is the law and hung up. It felt like being drenched in water, without a gift, without money and spoiled mood. In the evening, the son called again and received the same answer, only he was more assertive and called a second time. This time another operator picked up and the son rebooked the order.only he was more assertive and called a second time. This time another operator picked up and the son rebooked the order.only he was more assertive and called a second time. This time another operator picked up and the son rebooked the order. This spoiled the holiday for me and I realized that it is better not to order goods in this store, because it is important for them to have money to turn around until the goods are delivered and we will not talk about customer service at all.
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