More Contact Info

Toll-Free Number:

(888) 340-6465

Customer Service:

Not English Language

(512) 974-1897

TDD

(512) 477-3663

Emergency/ Hotline:

(512) 322-9100

Report A Power Outage

Report Fraud:

(512) 972-7475

Report Electric Theft, Meter Tampering

General Info:

(512) 505-7181

AE Design North - Kramer Lane Service Center

(512) 505-7682

AE Design South - St. Elmo Service Center

(512) 322-6160

Cell Towers And Pole Attachment

(512) 482-5346

ECAD Energy Audits

(512) 322-6522

Electric Distribution Easements

(512) 494-9400

GreenChoice

(512) 972-7537

Multifamily Partnership Program

(512) 322-6559

On-Site Energy Resources/District Energy

Jobs/ Career:

(512) 322-6523

Media:

(512) 322-6514

Media Relations

Fax:

+1 (512) 505-4035

Other Info

Other Info (opening hours):

Additional Fax Numbers:

City Of Austin Utilities: +1 (512) 505-4037

Multifamily Partnership Program: +1(512) 505-4024

Hours

Monday – Friday: 7:00 a.m. – 9:00 p.m.

Saturday: 9:00 a.m. – 1:00 p.m.

Locations:

Utility Customer Service (East Branch)

Rosewood-Zaragosa Center

2800 Webberville Road

Austin, TX 78702

Utility Customer Service (North Branch)

8716 Research Blvd., Suite 115

Austin, TX 78758

Billing Address

PO Box 2267

Austin, TX 78783-2267

Company Address

Austin Energy

721 Barton Springs Road

Austin,

United States

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Most Reviewed

8 Apr, 2021

"No App to monitor Charge account & no joint account"