Switching from Telstra to Amigo
I want to tell you about my problem. I myself am disabled and have a serious illness. I accidentally heard on the radio that the company "Amigo" offers to go to them with their number and then you can receive a phone as a gift, but to do that you have to go to the central market, where this campaign takes place. From the beginning, I called Amigo's inquiry phone and said that I was disabled and that I had problems walking, but they said that if I wanted to receive a phone as a gift, there was nothing to do but go to the central market. As much as a new phone would be useful to me, so did I. I received a receipt, so everything was fine. Yesterday I got a call to agree on how and where to deliver the phone and SIM card. We agreed to deliver it on March 11 and the SIM card will start working on March 15. Today I get a call again from Amigo, just another employee to find out where and how to deliver the SIM card and phone. I say that yesterday I agreed with another employee where and how to deliver. Then this customer service specialist who called me today said that he would find out everything and call me back. The customer service specialist who had called me yesterday called me back. That said, the mistake is that I chose the new number instead of the old number. - I say that this is my first hearing, because I have never talked about any change to another number - I need a change for this phone no. which i am using now from Telstra to amigo. Then I started to be offended that I don't remember what I said yesterday, that I spoke differently yesterday! but I tell them that I remember what I was talking about - I never needed another number! then they told me that I was refused both the transfer of the existing number and the new one, if I confused everything, it could happen again and they didn't need it. Then said goodbye and ended the conversation! They are not very comfortable on their part, as well as my time spent driving to the Central Market from Ikshkile. Although I know that this time I'm right - even if I didn't have it: the client is always right. sorry they don't respect it!
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