Poor service, attempt to return the product with a defect after warranty repair
01.08.2020. Fee for warranty repair of goods, goods acceptance act no. Gku 00001788. 07.09.2020. Ltd. mk trade customer service offers to remove the product, with body damage. The Gulbene store does not offer a report on telephone defects for which repairs were promised by telephone, as well as it is not possible to present a report on the performed repairs and parts, not to mention the declarations of conformity of the replaced parts. I have been waiting for this phone for a month, LLC mk trade does not want to provide a mutually beneficial solution with a specific date when the case will be replaced, because I can not afford to wait for more than another month. It should be mentioned that at the end of August I regularly called the customer service about the return of my product, from 01.09.2020. - 07.09.2020Call regularly - several times a day, a week earlier wished everything to the logistics, now promises only verbally that a solution is being sought. Of course, I have already written an application to the Consumer Protection Bureau today, because I do not see any other way out, I feel like a hostage, I do not return the product without defects, do not provide a concrete solution to this situation, I do not see effective action on the part of LLC mk trade.
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