OK after a year with dealing with them i figured it out and got their secret. They print the statements before the due date and if you pay on time (the second you get your bill) you wont get a statement. If you mail a check it will clear your account within 5 days but they do...
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Fraud, poor service
Attention bulk customers (schools, kindergartens, etc. )! The company is not clear about orders. Firstly - do not meet the deadlines, secondly - do not feel guilty, thirdly - take the money, but do nothing. And the crown of all - the whole team of 1. 5 people is quietly going on vacation, collecting money, making them wait for the order until the "gentlemen / ladies" have a good rest.
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