Damage, indifferent treatment
The phone was handed over for warranty repair at the Telstra center, where the employee makes a phone call before sending the phone to Pty. MTTC Australia a visual inspection during which no defects were found in the phone. Which was also mentioned in the service certificate. Compiled both in the Telstra center and in the service. And none of the employees found a defect. But when the phone was returned from service, it was found that there was a visual defect on the case. The edge of the case has been folded more precisely and a bush has been created. By contacting Telstra and explaining this situation. They answered me - I understand your situation, however, we do not repair phones and in this case you have to file a complaint with Pty. MTTC. Although the device was purchased directly from Telstra. They showed no interest and desire to deal with this case. When contacting Pty. MTTC, they indicate that the phone has already been received in this condition. Although the service certificate states that the phone was received without obvious defects. So, neither of them is responsible for the damage done.
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