Reception Under Every Criticism
Come on, I really know what customer service means and how great it is for a client / patient to go with a smile - Stradini Polyclinic Reception's "fixed assets" barely navigates the computer and still permits to pick up the tone, if for the first time you do not understand when then you are actually registered with the doctor. I still don't really understand why I have to go to check in again at 8:00 in the morning of a certain date to fix the date in a month. OK, if that's the way it should be. Since I rarely come across such a system on a daily basis, it is logical that I would ask the "new" receptionist what I really needed to do, and then with an extra breath and a high tone I was explained again. I also replied so as not to raise my voice,and then she was joined by her red-haired colleague (probably the head of the reception desk), who was standing nearby and, defending her staff member, explained to me a third time and added that the colleague had done everything very well and that all patients were served (I really did it ALL). is unfortunate). In any case, the redhead really wanted to be dominant and her name had to be the last (I have to admit that it made me even more and I couldn't stay in debt when expressing my opinion : ) ). Two boxes further, I also heard a "kind" tone explaining to a foreign language pensioner that she had chosen the wrong doctor to sign up for. Well, write down that patient to the right doctor, tell them when to come and leave, not 5 minutes. Say in a row that something is wrong... Anyway, there is something to learn from,how not to service and that the "fixed asset" cannot be changed. Ah, and a lot depends on the line manager, how he looks at it;) Here it seems that he doesn't look at anything, because salaries are low and there is no reason to try... PS There is one good thing - it was a surprise that the Stradini polyclinic reception has a queuing system and it really works, there was no need to crowd, and the room arrived very quickly, because 4 reception staff worked. Sincerely,
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