I have a credit from a flight cancelled due to COVID that is due to expire in days. I have been trying to contact Alpha Flight Guru for three weeks now, leaving multiple voice mails and emails and I cannot get any response from this company. I feel totally ripped off and am afraid of losing thousands...
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Update by user May 24, 2021 Company fixed the issue and I have been provided with product or service ordered. Agent Zack was able to find our flight credits and instructed me on what to do when we are ready to use them. Very satifisfied!. Original review posted by user May 23, 2021 Trying to access our...
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Update by user May 07, 2021 Company fixed the issue and I have been provided with apology. Update by user May 07, 2021 Was able to contact them. But I was the person who made the call Original review posted by user May 05, 2021 Would like to know what happened to my money for my airline...
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My flights to Italy were cancelled last summer by Delta due to COVID. Delta Airlines and the DOT has stated I should receive a refund. This company refuses to provide me my refund and will only allow me to use my remaining credit to travel to Europe, which is not possible. They are profiting off a pandemic....
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I booked a flight to Florence, Italy 4 months in advance. A month before the trip my travel companion had a stroke and we were unable to go. I had 1177.00 for my flight. Flight Guru said the most I could get back was 206.00 for fees and taxes. I contacted Delta…
