Unreasonably left out of contact
Hello. I have been a Telstra customer for about 20 years now. do not owe or delay payment! This is so that you understand why I am in shock. On November 11 of this year, from 12-30, approximately,... the internet disappears, Calls and sms work, but the internet does not go... I restart the phone, remove the sim card clean, etc... I chuckled until pl14... Anger comes, call to Telstra.. There, the young man answers.. views and announces that from Telstra everything is ok.. and let me replace my old phone etc.. plosos again an hour, restarting etc... call again to Telstra... space foreign language operator, already at the beginning of the conversation I understand that the call is decided hopelessly... I am not mistaken. She informs me that the only way out is to go to the Telstra center. I explained that I get to the Telstra service center about 25km... in one direction... Well.. what to do, communication needs to be eaten. Reluctant-but I drive... The second series. 5 hours... I can't stand the call again to Telstra (during the call I am still in the Telstra service center) The young man answers and announces quickly enough that we will not do anything there and let's not even pay, because there is a technical error that cannot be solved Monday... I asked him-a what should I do.. /? Answer-NONE.. wait Monday! SUMMARY-I talked to 5 operators by phone, I had to go to Telstra center twice, I lost my holiday time from 12-00 to 19-30 and... no result! If Telstra operator had told me from the beginning that it was a system error and nothing can be fixed... I would not have gone to the Telstraservice center... How can I defend my rights! Where do I go, where to write so that it finally makes sense?!
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