Ignoring the law and not respecting the client's rights
2020. On July 22, 2006 in the online store 1a.info (SIA Mobilukss, registration No. 40003610078) I bought a tent, model Freetime Fiji 4 for the amount of 94.00 (ninety four) dollars. The next day, when I opened the package and tried to assemble the tent, I found that one of the tent parts, the support arch, was missing one of the connecting middle parts, which is an obvious defect of the manufacturer. On July 24, 2020, I returned to the store to resolve the situation. It was explained to me that it is not possible to exchange the product because checks have to be made, so I chose to return the money. 2 documents were prepared on the spot in the presence of the store employee - acceptance act 2020-1880, which describes the defect and asks for a refund; application addressed to the director of LLC Mobilukss, with a request to return the money on the basis of a 14-day refusal, because the tent lacks connecting parts. I would like to draw your attention to the fact that the acceptance deed and the application were filled in by a shop employee, I was only asked to fill in the contact information and sign the documents, it turns out that the law requires them to return my money within 10 days. Waiting for the 14-day term, ie until August 7, 2020 and without receiving any information, as well as without receiving a money transfer from LLC Mobilukss, I contacted the company by phone to find out the situation. An employee who presented himself as Rob, after requesting all the information, informed me that my application could not be found and asked to send a copy to the e-mail [hide] @ 1a.info, which I did. A company employee informed me that I would be contacted by phone after the circumstances were clarified, but I could not set any deadlines for resolving the problem. Of course, the employee did not communicate, on August 8, after a desperate effort, he managed to call, again a young person started to find out everything and after 7 minutes of explanation announced that the papers are in accounting today. I asked the young man the name of the director of the company, went to explain, it took the wine exactly 8 minutes to return to the phone to inform me that it is a trade secret of the company. I started laughing out loud on the phone, it seems that this company sells military equipment nivis various household items.
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