Deteriorated customer service after the merger
I used to be a Nordic customer for many years, more than 10. Never in the last few years has there been the slightest complaint or dissatisfaction with the work of the bank. Together with the merger with DNB, the service has really deteriorated, starting with the work of Internet banking - brakes, long charging, often does not work at all, etc., and finally the fact that now payments are not made between OWN accounts at night. In addition, when calling the client's phone number, do not have to wait more than 10 minutes until the counselor answered and at the same time I heard a kind answer from the woman that it was a long time ago and that she already knew better. Missing word. Because a good bank loses quality.
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