Tour operator Kidy Tour is blacklisted
Australian Association for Consumer Protection (piaa) informs that consumer "kidy tour" (reg. no. 50203097901) was included in the "black list" of the Center for the Protection of Human Rights (ptac) for non-compliance with two decisions of the Consumer Dispute Resolution Commission obliging the company to reimburse AU$ 2880. 00 to consumers and 958. 00 AU$ respectively for unserved tourism services. Ltd. "Joy Tour", based on the mutually concluded cooperation agreement with Ltd. "kidy tour", which conducts business on the website www. kidytour.org, has sold tourism services (trips) to consumers. After receiving information that the trips will not take place, consumers turned to the Ltd. "Joy Tour", but recovered only a small part of the amounts paid (20-40 dollars, each). One consumer "kidy tour" reimbursed 200 AU$ received from Pty. "joy tour". The remaining amounts will be refused by kidy tour, stating that the terms of the agreement with Joy Tour stipulate that Joy Tour undertakes to pay for travel and other tourism services, but if Joy Tour does not fulfill the above commitment. , it is responsible to the customer. In this case, the "joy tour" Ltd. has not made a payment with the "kidy tour" Ltd. for the trip purchased by the consumer, therefore the trip did not take place. The Consumer Dispute Resolution Commission, after assessing the facts of the dispute and the evidence submitted by the parties, concluded that a cooperation agreement had been concluded between "kidy tour" and "pleasure tour" and the company does not deny that "pleasure tour" was entitled to enter into agreements with customers. Therefore, Kidy tour Ltd. is considered to be a tour operator and is bound by the agreements concluded by Joy Tour Ltd. and consumers. The commission also pointed out that despite the fact that the agreement between Kidy tour and joy tour established the liability of joy tour to the consumer in the absence of full payment of the service to kidy tour. such an agreement is not binding and the obligations of Kidy tour Ltd. towards consumers are determined by regulatory enactments. Namely,in accordance with Cabinet Regulation No. 353 of 13 April 2010 "Regulations regarding the rights and obligations of a tour operator, travel agent and client, the procedure for preparation and implementation of a complex tourism service, information to be provided to the client and the procedure for depositing a money security guarantee" at the time of concluding the contract, 27. The point tour operator is responsible for ensuring that the services are provided in accordance with the contract with the consumer. that the services are provided in accordance with the contract with the consumer. that the services are provided in accordance with the contract with the consumer. The "blacklist" is designed to inform consumers about traders who do not comply with the decisions of the Consumer Dispute Resolution Commission and thus help consumers to make choices about purchasing a product or using a service.
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