There is no quick help option or quick way to contact Done first, which you think would be important when dispensing prescriptions. I always get a reply saying that I will get a response within 24-72 hours if there is a problem. Help will call from time to time and try to fix the problem, but it's inconsistent. At least there used to be a chat option, but now it's disabled. There is currently no other way to get "help" other than filling out a form with your contact information. You can only leave a voice message on a number that you can call. It is not right.