My is Janet Nolan I was there on July 18-25, 2021 I have 4 until, But I only use 3 until I got there about 11:30am for a early checking I waited 2:30pm the hotel said 6035 B ready so we all stay in that until 8:30pm the A & B until was released and they the shower was not completely clean they have sand and hair in it. I call he manager Vanessa she said someone was coming by to re clean we waited until 12:30am so my family and I clean the shower, and unit A did not sheets for the sofa and only 2 pots cooks with 3 fork and 2 spoons. In unit A the air condition stop work twice Just to let know I was so embarrassed my family will not be call back to Westgate lake resort this is not how you treat a owner. There was is no excuse for poor service. I need some credit back maintenance fee. I hope the next time I vacation it would be better. #[protected]