i bought a new phone and a 10.00 data card and a 35.00 phone card called to get number set up from the old phone it was screwed up so bad that the man couldnt fix it they wont reactivate the old phone so i guess i am out about 100, 00 for someones elses mistake. if i wait lon a new sim card the clock ticks on my service and im out a phone. thanks total wireless for nothing you just lost a customer that has been with you over a year.