I spoke with Filmon, on 04/07/2021 at 9:00 AM, who was intentionally being daft and was not listening to what I was telling him. I explained my situation and that I needed assistance. He then ignored everything I said and proceeded to ask me questions that I just explained to him. He then tried telling me that my CLOSED claim with regular unemployment needed to be closed. I kept telling him it was closed and to please explain to me what he was talking about. He could NOT articulate this and hung up on me.