29 May, 2021 → by ClaimboUser295048
Getting connected to Fibre

1

Acc [protected] Good day, I am helping my wife in South Africa from New Caledonia, as the connection to our house not done yet. We contacted Evotel to have a contract with Mweb, as we saw they were installing fibre near our house. Mweb said they will connect with Openserve as there is already a connection. Openserve came to our house and said the connection is not finished yet, and Mweb need to finish the hardwire connection first. We have already received the modum, but the fibre is not yet connected to our house, and the latest story is that either Openserve need to connect the fibre to an active link near our premisis, or they will swing it again to Evotel. This has now been dragging for close to 3 weeks with no connection in sight. we had the same issue with Vodacom and Openserve in Nov / Dec 2020, and eventually gave up after 2 months, and they collected their router. We would like to know what the status of our application is, and if there will be an connection eventually. please inform the status to my wife on the details provided on the above account number.
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