Since July/2020 I can't book appointment on Prenota to make a new passport in London. They never open vacancies as they promise on website and the days get closed in Prenota without any book. I already sent many emails asking for help, I access every single day, they blocked my acesa because too many acesa and I can't have a new passport. It's so disgusting, they should work and solve this. I doubt that in 6 months they have no vacancy available for who needs. They say that they are open for emergency but any case is not a emergency. So they are no open for anything. My passport has been stolen since June/2020, I sent documentation informing that it has been stolen, I've sent email also and nothing happen. I don't know how to do it. I cannot travel to Italy and pay more for a document that a embassy/consulate should be supportive to help citizens to do easily.