I called at 7:30am & was given an appointment time of 11am with an ETA of 2 hours for diagnostic service work. I followed up at 3pm, after hearing nothing, and was told I would be called back. No phone call. I followed up again at 4:15pm, and was then told the technician was on vacation and I would have to bring the car in the following week instead. I had taken the day off because I was told that morning, my car would be serviced. I was not given the courtesy of a phone call so that I could have made other arrangements to go to another dealership. Very disappointed in the poor, unprofessional service. Zero stars given if that were an option.