My husband and I had water service at our home in CA ad when we moved to NV we cancelled the service shortly after. The equipment and bottles were returned and after months of dealing with their agents we paid the account off. Now, 7 years later, they show back up on my credit report as a new collection account. I've disputed the charge, sent in all of the proof of payment that I had at the time and now I don't have access to the records of that payment account since my husband passed away.