7 Jul, 2021 → by ClaimboUser475699
Phone Line disconnected restored wrong line unauthorized
2
My account number is 480-926-2233493R. The phone number associated with this account is [protected] and the piggyback number is [protected]. I pay $4.80/month for the custom ring for [protected]. Thisis not a separate phone line. On June 17th I called Century Link to find out why my Emergency Broadband application kept getting rejected. They indicated I needed to upgrade my Internet. I upgraded from 20mbps to 60 mbps. On June 21st I found out from my accounting clients my piggybacked fax number of [protected] was not working. I called several times the week of the 21st for resolution. I kept getting a message that my number [protected] was disconnected. The message then changed to the number was active to to try my call again. On July 6th I received 2 confirmations of changes neither of which I authorized. One of the changes was the addition of a new line with a number I have never heard of [protected] with an estimated bill of $110.61. The next unauthorized charge was making my [protected] a number that looks like a primary number with a separate charge of approximately $124.54/month. My number should be [protected], my fax custom ring piggybacked number for $4.80/month is [protected] with no other numbers associated with my acccount.