On December 31, 2020, on New Year's Day, I bought a mac pro with M1 processor for my wife. I paid 1800 euro for it. On June 25, when I opened the computer's screen a little harder than usual, I noticed that the screen was not working. The computer did not fall, did not hit anything. I am still using my 2015 model mac pro computer and it is in its first day condition. I was surprised that the computer I bought for 1800 euro 6 months ago was so simple or flimsy. I immediately made an appointment with apple brussels and we met on 26 June 2021. The lady who tried to help us examined the computer and stated that she should ask her supervisor. Then he told us that it would not be under warranty and that they would charge 630 euros for screen replacement. We were very surprised and said that it should be replaced under warranty. The service worker explained to us that he actually wanted to register for a replacement under warranty, but demanded money from us after his supervisor had checked again and warned that it could not be guaranteed. Is Apple warranty service not offered within certain rules? One employee thinks it's under warranty, while another says we can't take advantage of the warranty. Which one is right??? Are you not subject to the rules as a company? Why do I get a service that you should offer free of charge for 630 euros? Can't really understand. It was a disappointment.Wasn't the reason why people preferred apple because the warranty service was so good! However, we understood that the inclusion of the product in the warranty is completely up to the individual. Maybe if we had taken it to a different apple store they would have replaced it under warranty. It's really annoying. I hope someone reads this...