IN NEED OF RETRAINING AND BASIC EDUCATION; Scotty C. Executive Resolution Specialist Sun: 9:00 AM - 5:30 PM Mon-Thurs: 11:00 AM - 7:30 PM EST Phone: [protected] After a BBB complaint, your repeated emails for a refund, nothing has been received . Can you please follow up on this In addition please reinstate my business account with Wayfair that Scotty C cancelled. I would also like to make a personal complaint against this employee in writing and would like to speak to his supervisor of retraning and an apology. His actions and correspondence with me certainly do not reflect the business values of Wayfair. Thank you,