I upgraded 2 weeks ago to a caterpillar S42, upon receiving the phone i completed a sim swap and the phone kept on say No Sim, i went the next day to Vodacom woodlands and the confirmed the phone was damaged . i contacted Hilda at upgrades and she organized that they collect the damaged phone, it has been 2 weeks and nothing has happened yet, I AM NOT HAPPY WITH THIS SERVICE. as of the 1ste of September i am paying for an upgrade which i do not have. This is nonsense and not GOOD SERVICE from Vodacom, i have requested 4 times that a manager phone me and still to date no one has, if this matter is not sorted out soon, i will cancel everything i have with Vodacom, I AM NOT HAPPY WITH THIS SERVICE