ID:[protected] Names:Mitswaile Kenneth Mokoena Vodacom Accont Number:I8174924-0 I started my contract in December 2020 for Sumsung galaxy s20 ultra with airtime subscription of R152.17, my monthly payment for 36 months is R729. On the 17 july 2021 I requested for a settlement amount, and was given 2 options to settle/cancel. 1st option, was that I pay off the whole balance, but I am going to loose out on the airtime for the remaining months 2nd option, was that I can only payoff the device and continue with the airtime subscription. So I payed off the device only on the 17 July 2021. When I do a follow up to find out if the device has been canceled, and if they have found the proof of payment, they said they found the money they can see it, but it is not allocated anywhere and already they are debiting the monthly installment from that money. For 2 months I have been calling vodacom to resolve this matter but no one wants to do their job, cancelation department keep on sending me to billing department, billing department sends me to cancelation, they are playing a game on me. I would like to have my money back because they are failing to do a simple thing which is to cancel the device, and I have paid already for this device to be canceled. Can you please assist, I need my money back because its been 2months that I am pleading with vodacom to pre-cancel the device.