30 Oct, 2019 → by ClaimboUser867808
missed boarding time
1
Accidentally missed boarding time by 4 minutes. Were just around the corner, heard no last call, no call for us. We're told our bags were already off the plane as it was a connecting flight on business class, Melbourne to Hobart. We then had no alternative but to then pay for 2 new tickets on economy and charged $1500 for a 1 hour twenty minute flight. Asked for discount to no avail, wouldn't even let us into the Virgin lounge to wait the nearly 4 hours before the flight left. Feeling completely ripped off. Goodbye Virgin airlines for ever.