Dear Sir / Madam, I am writing to you to both complain and request data you hold about me related to an issue about: Ticket Resales The booking reference was: [protected] The issue that I have experienced was: on 28th September 2019 at the Bristol O2 Academy the voltbeat tour was cancelled . We are unable to commit to a new date due to the concert being cancelled ! It was Not postponed the site clearly said cancelled ! We want a full refund . Viagogo are refusing us a refund and they put the phone down on us when we rang them, I do not wish to resell the tickets, I want my refund The affect - payment £157.53, the money was taken from my bank on 23/5/19 The problem occurred on: 28/09/2019 I would like you to issue Full Refund, it is my money that belongs to me . I would also remind you that I would like you to provide me with data related to this issue including related communications and transactions between myself and your company. I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply to this email address. Yours faithfully, Vanya Davies