I have called Verizon over 17 times. Have been hung up on twice. Customer service and Tech Support can't fix a problem. Verizon sold me a Refurbished Phone that does not work and hasn't since I got it 5 days ago. Verizon takes zero responsibility for this and wants to charge me a restocking fee for a defective refurbished iPhone in order to swap to another. They made me jump thru the usual diagnostic bs twice and then after signing in once locks my account saying I signed in more than 5 times. No only once!!! I have been on the phone with CS and TS over the period of 10:33 am until 5:57 pm and with no resolve. No one knows what they are doing. Been a customer since 2000. Verizon is not the same good company it use to be. Can't order another phone because they don't have a function to buy pass the upgrade system. Verizon blames this on a new system and new codes. Can't get rid of this phone until I can get another one as I take care of elderly and must have a phone for emergencies!