I booked 1 ticket with travelgenio, 15 July 2021, authorised payment. 2 Hours later another ticket was booked and deducted from my bank without my authorization. I now have 2 tickets issued to me for the same person, same flight, same time, same date. I gave emailed travelgenio several times and just get told everytime my tickets or the ticket that was booked without my knowledge is non-refundable. I have all the proof. Really very poor customer service from travelgenio. Regards Tracy Kellerman