I purchased 360 minutes for phone#[protected]. This person is 97 years old and lives in a nursing home. This is our only way to communicate with her due to the pandemic since the nursing home is not allowing visitors. Evidently the minutes have expired and customer service said they could not extend the expiration date. I asked to speak to a supervisor and then a manager. When I requested to be transferred to the United States customer service they refused. I request that this complaint be reviewed and that the expiration date be extended.