I purchased tickets for Jay Leno. The original date was Saturday 9/26/20 at 6:00 PM. The date and time continues to move. Impossible to plan for. I understand covid, but this is nuts. Now Friday, May 6, 2022 at 8:00 PM. This is no longer a reschedule. Different day of the week, different time, almost two years out. If it stays at this date, I am not available. It is impossible to be in contact with a live person. When I finally do, they just say that its policy. Frankly, I am not interested in policy. It comes down to ethics and morals. If Ticketoffice.com cannot take care of it's customers, they need to be shut down. I am frustrated and I am not alone. Please do what is right. I want a refund, immediately.