I was working in bagel store for many years, and when the pandemic started we tried so hard to hard to stay open but unfortunately the place closed until we see what will happen, i filed for my UI because i dont have any other income, i think i filled in late February 2020 and get approval in 3/22/2020, on February 6 of this year 2021 my claim went from like 2 or 3k balance left in it to 0, And every time I tried to certify for weekly benefits i keep getting error that my unemployment year ended and i need to open new claim, and i cant open new claim until march 22 /2021, i waited out from feb to march to try to open new claim but the system says i cant because i have claim already open, i called them like 100 times until somone finally answered and they said dont open new claim we are processing those claim because of the 1 year system glitch and we are required by fed law to review case by case so it might take some time, i said ok like whats the maximum time this will be done, she said it might take up to 8 weeks and someone will contact you, and now its over 8 weeks and no body answer the phone and i cant open new claim because this one still open but for some reason i cant certify or take the extra $300 from the federal boost program, now im lost i dont know what to do, i cant contact them and i cant even go there office, please i need help