19 Jul, 2021 → by ClaimboUser713837
lens and incorrect prescription
1
on 4/20/2021 i went to your store on two notch rd, columbia, sc I received my glasses in may after several visits to have the frames adjusted, I still was having problems and was told by optician that the prescription was incorrect and new lens were ordered. I went back for new lens and they were still wrong I wanted a recheck on my eyes and then went to the Harbison Rd, Columbia, SC the harbison store was the earliest recheck I could get was told that they would take out the tri focal line and remake with only bi focal i went back on 7/5 and those lens were wrong as the tri focal was not taken out I went back on 7/17 and the lens were still not right I HAVE REQUESTED MY MONEY BACK SEVERAL TIMES AND HAVE BEEN TOLD IT WAS OVER 30 DAYS. I'M NOT THE ONE THAT IS EXAMINING EYES AND I'M NOT THE ONE ORDERING THE LENS AND I SLOULD NOT BE PENALIZED. LET ME AGAIN SAY VERY IMFATICALLY I WANT MY MONEY BACK ALL $430 ASAP