I purchased a California Split King with ILE Flexfit 2 Base. I waited the prerequisite 3 weeks for delivery. I had gone to the extra trouble of removing the previous bed to the garage and having the room professionally cleaned by Stanley Steamers the day before delivery. On the day of delivery, I told them that the old bed was in the garage. They immediately started making excuses for not being able to pick it up (no adjustable bases, the mattress was "soiled") They said they couldn't pick it up. Ok fine. They had started to bring boxes in and immediately making comments about they didn't think it was going to fit between the end tables in the room. So I moved them further apart as there was at least a 2-foot clearance on the other side we could compensate with. They went out to their truck and we waited and waited and waited. The front door was left wide open as they were bringing inboxes. I went back to the bedroom and noticed that the boxes they brought in were gone and the TRUCK was gone. They just left. No delivery. No notice. No explanation. We immediately started calling their dispatch, their customer, online chat for an explanation. The first explanation we got was that there was "animal feces" all over the room so couldn't set up the bed. A. Complete. Lie. Do you think Stanley Steamers would have vacuumed, cleaned, deodorized, and sealed a carpet full of animal feces??? After several more calls, we were told by someone else that "the smell was so bad in the house that they couldn't come back in to do anything or notify us". Yet another lie. Just that morning we had mopped the floors and I also have a LeFant robot mopper that went over the same hallways all afternoon. All they would tell us is that could only be rescheduled for 3 more weeks out. This is also ridiculous as the product was already available. They just needed to deliver it and set it up. Nothing they could do. 4 hours later we received a call back from an Executive Sales Director who apologized profusely and said she would have someone back by the coming Friday. Today is Friday. They did show up. Didn't knock or ring the doorbell. They just started dropping boxes on my front door. HUGE heavy boxes on my front lawn. Stickers on top of the boxes saying "For damage reduction keep this side down" .. on the TOP of the box. I asked if they were bringing them into the bedroom. No, they were told just to drop them at the front door due to the "situation" that occurred last time. This 'company' has the worst customer service of any company I have ever dealt with. I would not recommend them to ANYONE and I plan on telling everyone I know what a horrible service they provide.