My washer is still under warrenty till oct 2022. I had a gentleman at my home on May 18, 2021 to look at my washer. It needed a hub drive and he didn't have one in his van. He ordered me one to come to my house, said it would take 7-10 business days. It's now June 17th and I havent received the part, it's on back order. I have called each each since the tech has been at my home, each time I get the respond to give the part more time to come in. The week of June 1st when I called the gentleman was to file a claim. When I called back the following week to check the status, there wasn't a claim to be found. I then asked to talk to someone in the claims dept. They submitted a case for me #7171281 and of course to give it another week. I have tried call yesterday 6-16 and today 6-17 and now of course the computer system is down and to try back in 24 or 72 hours. This isnt acceptable. I have a family of four and I work full time. I have been going to the laundry mat two times a week. When I called in at week 2 they said they would send me a $50 check to help cover my laundry expenses. I have yet to receive it. I want my money back that I spent on the washer and the money back for the protection agreement. Thank You. My cell # is [protected]