Absolutely disgusting customer service from scs lay z boy is awful quality framework breaking away recliners squeak and lean to one side the framework is astonishing I paid over £3000 for a sofa and extra insurance that isnt worth the paper it written and covers for nothing !! SCAM ALERT all I've had is people come out trying to say it's human damage !! It's barley used !! And On both ends in the same place sure and I suppose the collapsed cardboard armrests are too ! Thanks lazy boy sofa and to think I went on good judgment more fool me ! Now I have to find more money great one