24 Jun, 2021 → by ClaimboUser781141
Front load washer-wording has rubbed off the control buttons
1
I purchased a Samsung Front Load Washer in November 2020. I also purchased an Extended Warranty. Within 6 months, the wording began to rub off the control buttons on the front panel. I can no longer Read the Start button or the information on the other control buttons, such as the "child control lock". It is difficult to operate this machine without knowing the purpose of each button. I contacted Samsung directly in May and June 2020. I also contacted the extended warranty company in June 2020. Both told me that Samsung will not cover this defect under their extended warranty, because it is a "cosmetic" issue. I do not feel it is cosmetic as I cannot locate the buttons to operate the machine or the "child control lock" because the wording has rubbed off and I did not know the functions of the buttons, without the wording. Samsung told me I have to purchase a new control panel, on my own.