I made a purchase with Samsung back in January of this year. From inception there were issues. I was to receive a fit bit and a year subscription to spotify and youtube. I received an email stating that the fitbit was out of stock and would be sent out seperatly. The item was sent out but after tracking it was return to sender. So basically I never received it . After receiving the phone, the charger had a shortage, and would only work if i twisted it up, and the phone was making calls and not displaying my caller ID. I contacted Samsung and informed them of the issue with. They said they would send out a charger and I did not get that until late February or early March. In regards to the caller id not displaying I was given come codes to enter from tech support. However, this made the situation worst. The phone was no longer able to make calls. Anytime I tried to make a call I got a message saying CLIR rejected, and conditional call fowrding activated then it would shut off. I contacted Samsung again and they trouble shooted again giving me codes to enter. At this time, aftering entering codes the phone would not make or receive calls. They said it was my network. However, I took the sim card out and entered it into another phone and it worked . I was able to make calls and my caller Id was displayed. But when putting it back into the supposedly brand new Samsung s20FE phone it continued to not make and receive calls. Tech support advised me that I should do a factory reset. I did this and the phone still did the same thing. I was beginning to think that my brand new phone was not so brand new. There is now way a phone can be new and set to call without displaying a caller id, and the feature was not activated in the call settings. I have been a Samsung customer all my life, and I began to become frustrated. The tech support personnel informed me that I had the best insurance and that I could get a replacement because the phone was faulty. Instead of them offering me the 1 year warranty that all Samsung phones have, they recommended that I use the premium care insurance. I completed the phone claim with asurion. However, because I reside in the Caribbean I was told that they cannot ship to the Caribbean. I then said ill wait because my country was on lock down and was not able to travel. Mean while I'm paying insurance for this phone that was useless to me. Yes 13.99 a month. So in May I was able to travel due to restrictions being lifted, and filled out the information to where I wanted the phone shipped. Which was a air bnb in Powder Springs Goorgia. At the time of the call the agent told me the phone would arrive the next day. This was a Wednesday. I was in town from the 5th of May until the 10th, and ironically the phone was delivered after I checked out. Even though I set up for the phone to be signed for, that feature was not honored by the insurance company, as was told to me by ups. Keep in mind that I purchased my brand new phone in January 2021, and this is May 2021. The owner of the unit stated that they never received a package, and ups said it was delivered. They did an investigation and the ariel view showed that the truck was in that vicinity, but cannot show them dropping of the phone. So Now the insurance company tells me that I have to get a police report in order to have it replaced again. Mind you I reside in the Caribbean, and the police report needs to be from the city and state where the phone was delivered. I contacted the department and was told that I had to come in person as they did not do this on the phone. I relayed this information to the insurance and uploaded with my claim. A phone was sent out and I received tracking information, however in a wrong name and missing out apt number from the initial address I had when I purchase the phone. I knew this was going to be some foolishness again, so I cotacted ups and stopped the package. They told me to call Samsung. I called and they package was returned to Samsung. However the net day I tried to initiate the claim again, they again asked for a police report, after I had already given them written confirmation that I had to appear in 0erson, and I reside in the Caribbean. This is now August 2021, and I have spent countless days and nights calling the USA spending money for international calls, on hold for hours, speaking to supervisors and up to now nothing has been done. I pleaded my case to the police department and they are trying to find a resolution to assist me. However, Samsung I am extremely disappointed in the steps taking. First I should not be paying insurance for a faulty phone, yet still asurion got their money automatically every month since January. One would think that when you purchase directly from the developer you get the best of service, well this is not the case. I may as well did purchase from Amazon, No call backs, Nothing! Nothing! Nothing! money gone down the drain. False advertisement because I did not get my fitbit neither my year subscription to Spotify and youtube, and poor customer service. Can you imaging purchasing a brand new phone costing over 600.00 usd and not being able to use it. I had asked for a phone under the one year warranty and nothing was done. NOTHING!!! On top of that, I had a lot of issues with Samsung, because even though I made the initial purchase, and payed with my debit card, I shipped it to a friend's house so that he could bring to my country for me. Now, anytime I call I have to use my friends information to get access. Even though the phone was shipped to him. The Samsung profile was created under him, I have informed them of this several times, and as of this day nothing has been done. Nothing!!! I want to be reimbursed fully for this trash that was purchased in January, and for the insurance that I payed from Jan to current, and given a brand new phone, not refurbished or used. I think it is due to me. I have been inconvenienced since January using a basic phone when I payed for an advanced one. On top of that international calls to Samsung and on the phone for hours wasting time and money is another story. Something needs to be done. Samsung also needs to outline in their insurance policy that they do not ship phones internationally, or limit purchses to international countries. Its a shame you have to pay for an insurance and cant be sent a replacement phone to your country of residence.