So I booked my tubal reversal then our state governor went on the news showing how dangerous the boarder was at mcallen so I asked about cancelling and they said I couldn't be refunded because I was within 30 days from surgery. They said I could reschedule and have my money out in a savings account which I said sure cancel it. So I didn't lose out on $650. Then I was never contacted about them confirming my cancellation or my money being moved into the savings account. So I put in a claim with paypal. I was then messaged 4 days later from "Kathy t" who was extremely rude. She told me I had to cancel the claim or I would forfeit my money and ever going there. I explained they never contacted me back so that's why I put in the claim. I told her I would cancel the claim so I wouldn't forfeit the deposit. Then once I cancelled the claim with Paypal she conveniently tells me oh because I put in the claim I forfeited the money. Mind you she told me if I cancelled the claim all would be okay then she said she didn't need to confirm my appointment was cancelled and put into a savings account I should of just assumed everything was being handle and my situation wasn't that important for a response. I personally wouldn't go to this place if that's how they handle these situations.