I reserved car on line and i decided not to rent a car because my budget wouldn't allow it so i cancelled the reservation, immediately. what's interesting to me is not only would the service rep not help me but i couldn't find my original reservation or the cancelation. i shop with Price line all the time and this is the first time that i ever had to cancel a reservation. it's even more interesting to me that when i went to find my precious reservation at a hotel stay in Illinois, i couldn't find that either. my credit card was charged $104.00 for insurance and $465.47 for the rental of a car that i never even picked up, because i knew it was cancelled. i saw i was charged early on but i just knew i was going to be credited.