I am refurnishing my home and have ordered from several companies as part of the process. I have not has any issues with any of the other companies I have ordered from. Just Pottery Barn. I purchased a $1, 099 rug from pottery barn. I received one notification on February 13, 2021 that the rug has shipped and will be delivered between February 25 and March 1. I receive no further communication from Pottery Barn. On March 9, 2021 I call Pottery Barn customer service to see why I have not received my rug. Pottery Barn customer service responds by saying that the rug was left outside of my rowhome in Baltimore City on the sidewalk on March 3, 2021 and that they would not send a replacement or refund my money. The issue that I have with this is that the delivery people from Pottery Barn (assuming that they are not lying about leaving the rug on the sidewalk in front of my home) did not even knock on the door to alert me to the delivery. Instead, they elected to leave the rug outside of my home on a heavily trafficked portion of sidewalk right next to Patterson Park in Baltimore City without so much as a knock on the door! I never saw the rug that I ordered, but allegedly it was delivered and now I am out $1, 099 without any rug to show for it. I contacted Pottery Barn Customer service in an attempt to resolve this issue and they refused to replace the rug or refund my money.