This item was gifted to me mid July 2020. The item specifies LUXURY, but this item has simply fallen apart at the seams over the past month. I have lost credit cards as it LITERALLY fell apart. I made a complaint by email. Nobody responded. I rang customer services and I was told 30 days is the maximum return window. I asked for a supervisor. The supervisor told me - faulty or not - if no faults are noted in the first 30 days then the item is absolutely NON RETURNABLE, NO EXCEPTIONS. I asked, " what if a leg fell off a chair after 31 days?" I was told, "LITERALLY ZERO EXCEPTIONS E V E R " This breaks consumer rights. Manufacturers are liable for product defects occurring during the manufacturing process. The Consumer Rights Act means any product I buy must be of satisfactory quality, fit for its purpose and as described. This phone case IS NOT LUXURY & IS N O T fit for the purpose that it was supplied for.