My name is Gavin Evans, contact telephone number is [protected]. I have shopped at PnP, Kloof in Kwa Zulu Natal for many years. It has come to my notice for a while now that this store very often does not partake in SPECIALS that have been advertised. On Thursday April 1, PnP sent me a message stating that from 2 - 5 April 2021 you had a special on HTH PACE STANDARD CHLORINE FLOATER 1.5kg at a SPECIAL price of R120 FOR 2.On 2 April at about 9am I went to PnP in Kloof to buy this deal and do other shopping. On the shelf there was a board stating this product was on SPECIAL but there was no product on the shelf. I spoke to an Indian gentleman who seemed to be a manager. I told him this special was advertised and there was no stock, to which he responded that it was a ONE DAY SPECIAL and that they have no stock. This was an hour after the shop had opened!!! I informed him and showed him on the my phone that it was a 4 DAY SPECIAL. I found him to be rude and misinformed. He told me stock would probably arrive some time this week to which I responded what is the point... the special would be over by then. There were 3 other customers that had also come to the shop to specifically buy this Special. They also acknowledged that they will not be shopping at this store again. I ended up buying from Hillcrest PnP who had a stand as you entered the shop with this special on display and also had stock on their normal shelves. I have noted before at PnP Kloof not promoting 1L LONG LIFE MILK stating that they didn''t have stock but a day after the special expired have that very same milk on their shelves at the normal inflated price. I think this is disgusting behaviour and I hope this shop gets brought to book.