Please note the following. I was at Pegasus reservation desk at SAW airport. They charged my credit card for a ticket but they are not able to issue and complete the reservation. So there is no ticket or reservation has been made. This is really a serious problem with your reservation system. Pegasus charges for reservation without holding the reservation until payment finished. Pegasus has gave me a credit refund but I have been waiting for 3 weeks now and pegasus did not refunded my money. Any way, I have attached you with my previous email to pegasus a refund slip. They have asked me for a reservation number which I do not have since no reservation has been made. Pegasus need to act according to this credit slip that issued by pegasus. It is totally not acceptable, as an airline, to create problems for your costumer and you ask me to solve.